Terms of Service

1. Agreement

These Terms govern access to and use of Sentalong (the "Service") operated by Symphonic Grow ("Sentalong", "we", "us"). By creating an account or using the Service you agree to them on behalf of yourself or the organization you represent. If you do not agree, do not use the Service.

2. Accounts & workspaces

You must provide accurate registration information and are responsible for activity under your accounts and for keeping credentials secure. Workspaces belong to the organization that created them; affiliates receive portal access scoped to that workspace's program. Notify us promptly at any suspected compromise.

3. Plans, billing & trials

Plans, limits (tracked revenue, affiliate counts), and prices are described on our pricing page. Paid plans bill monthly or annually in advance through our payment processor; fees exclude taxes which you are responsible for where applicable. Subscriptions renew until cancelled; cancellation stops future billing and takes effect at the end of the current period. We may change prices prospectively with at least 30 days' notice; changes never apply mid-term to prepaid periods.

4. Acceptable use

You will not:

• Use the Service to track unlawful transactions or operate programs that violate third-party terms or applicable law (including anti-spam and advertising-truth rules).
• Attempt to defraud the attribution system: cookie stuffing, brand-bidding against customers' trademarks where prohibited by program terms, self-referral schemes, or fabricated conversions.
• Probe, scrape, or overload the Service beyond documented APIs and reasonable volumes, or circumvent security controls.
• Misrepresent the Service or resell access without a written agreement.

5. Commissions, payouts & tax forms

Commissions are computed from invoice events of billing providers you connect; we act as calculation and payout infrastructure, not a party to your agreements with affiliates. You are solely responsible for your program's terms with partners — commission rates, cookie windows, policies, and disputes between you and your affiliates.

Payout execution requires valid tax documentation (e.g., W-9 or W-8BEN/W-8BEN-E) collected before first payment. Refunded or charged-back invoices generate commission reversals per the reversal rules configured in the product; amounts already paid may be recovered from future earnings. You are responsible for your own income-tax obligations on commissions earned through programs you run, and for issuing required partner tax forms; we provide collection tooling and summaries as a convenience and are not your tax advisor.

6. Customer & partner data

You retain ownership of data you upload or connect. You grant us the limited right to process it to provide the Service, including storage, backup, and processing by sub-processors listed in our Privacy Policy. You represent you have necessary rights/consents for personal data about affiliates and referred customers that you supply, including notices about tracking cookies used for attribution. We may aggregate de-identified usage statistics to improve the Service.

7. Intellectual property

Sentalong retains all rights in the Service, software, and branding. You retain rights in your content and data. Affiliates receive only the limited license to use their referral links and approved assets under the program owner's direction.

8. Warranties & liability

THE SERVICE IS PROVIDED AS-IS EXCEPT FOR EXPRESS COMMITMENTS IN THESE TERMS. WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS, AND NON-INFRINGEMENT. We do not guarantee uninterrupted operation or that third-party billing platforms' behavior will remain compatible.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, AND EACH PARTY'S AGGREGATE LIABILITY IS CAPPED AT THE GREATER OF FEES PAID IN THE PRIOR TWELVE MONTHS OR $100. Nothing limits liability that cannot be limited by law (e.g., gross negligence or willful misconduct).

9. Termination & changes

Either party may terminate at any time (you via account closure; us for material breach with notice where remediable). Upon termination we make program data exportable for 30 days, then delete per our Privacy Policy. We may update these Terms with notice (email or in-app) at least 14 days before material changes take effect; continued use after effectiveness constitutes acceptance.

10. General

These Terms are governed by the laws of India, and the courts of Bengaluru, Karnataka shall have exclusive jurisdiction over any dispute arising from them, except either party may seek injunctive relief where infringement or misuse occurs. If any provision is unenforceable, the remainder stays in force. Notices go to [email protected] and to your account email. Questions: [email protected].